These are the questions we are asked the most. If your concern is not solved here, please contact us through WhatsApp or e-mail.

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If you can’t find help with any question answered here please contact us filling our contact form or send us a message through whatsapp.

All our furniture is made in the beautiful country of Colombia, South America, in a rural town called La Union.

Our furniture is handmade by professional artisan carpenters using natural wood.

Every piece of wood used to create our furniture has gone through all the legal processes to certify that is has been harvested sustainably and ethically.

Deforestation and exploitation of indigenous areas is an increasing problem around the world. By certifying harvested timber, the Colombian government can ensure that the wood has been sourced sustainably. We always have and always will only use certified timber that is locally and sustainably harvested.

Payments can be made with any Debit or Credit card, ApplePay, GooglePay and Paypal.

If your favorite payment method is not in the list, please let us know, we will include it as soon as possible.

Products purchased within the U.S. ship within a few business days. Due to the high demand for our furniture wait lists can grow quickly. If a product is sold out, you can get a pre-order with a special discount and once the product is in our country, we will ship it to your destination.

No, any purchase you make on our website is totally free shipping, as long as your destination is inside the U.S. Once we get your order, we will send it to the destination you registered on the checkout.

Add the products you want to buy to the cart. Go to the checkout, and just below to the cart summary you will see a small field with the words “coupon code”. Put your code inside the field, click on “Apply coupon”, and then click on “Update cart”. Once this process is done, you can see the discount applied on the Order information.

We understand that furniture can be damaged with shipping. Damaged furniture must be returned within 30 days to receive a new product or a total refund.

You can contact us using the WhatsApp button or clicking on “Contact us” in our menu.

Instituto colombiano de normas técnicas y certificación (ICONTEC) is a Colombian institution that creates the regulations and standards for Colombian companies. ICONTEC is the Colombian representative of International Organization for Standardization (ISO). 

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